Terms and Conditions

Last updated: 17 October 2026

1. About us

MediaSneakers.com offers custom sneakers made in Italy and Portugal for companies, teams, events and promotional projects. Each model is produced in Italy or Portugal, depending on the collection.

MediaSneakers.com is owned and operated by M.B. Media Branded Ltd, trading as Media Branded, a company registered in Cyprus.

Registered address: Chatzidaki 7, 1066 Nicosia, Cyprus
VAT number: CY60357757T
Email: info@mediabranded.com
Telephone: +39 0423 1981510
Website: https://mediasneakers.com

In these Terms, “we”, “us” and “our” refer to M.B. Media Branded Ltd. “Customer” refers to the business or organisation purchasing our products.

2. Scope

MediaSneakers.com presents custom sneakers produced for companies, teams, events, corporate gifts and promotional projects.

Our products and services are offered to businesses and organisations purchasing for professional purposes. The website is a product showcase; orders are arranged directly with us through individual quotations and written confirmations.

These Terms govern use of our website and, when provided to and accepted by the Customer before an order is concluded, the supply of our products.

Specific conditions agreed in writing in our quotation or order confirmation take priority over these Terms where they conflict. Customer purchasing conditions apply only if expressly accepted by us in writing.

3. Products and customisation

Our sneakers are made to order in Italy or Portugal, depending on the model and project.

Materials, colours, sizes, branding methods and other specifications are agreed individually and recorded in the quotation, approved artwork or order confirmation.

Website images, samples and digital mock-ups illustrate the product and design. Screen settings, natural materials and production processes may cause minor differences in colour, texture or finish.

Such differences do not constitute a defect where they fall within reasonable manufacturing tolerances and do not materially affect the agreed appearance, quality or use of the product. This does not excuse substantial departures from approved specifications.

4. Quotations and prices

Prices depend on the model, quantity, materials, customisation and delivery requirements.

Unless expressly stated otherwise, quotations exclude VAT, customs duties, import taxes and destination clearance charges. Transport is included only where specified in the quotation.

Quotations are valid for the period stated. Where no validity period is given, availability and pricing must be reconfirmed before acceptance.

Changes to published or indicative prices do not affect orders already accepted by us.

5. Orders and acceptance

Orders must be placed in writing and include the agreed model, quantities, size breakdown, colours, branding and delivery details.

A binding order is formed when we issue written acceptance of the Customer’s order, following the Customer’s acceptance of the quotation and these Terms.

Enquiries, sample requests and requests for digital mock-ups do not by themselves constitute confirmed production orders.

The Customer is responsible for checking the order confirmation and promptly identifying any errors.

6. Artwork, colours and approval

The Customer must supply suitable artwork, logos and colour references in the format requested. Vector files and Pantone references may be required.

Before production, the Customer must approve the final artwork and relevant specifications in writing, including logo placement, dimensions, colours and size quantities.

Digital mock-ups illustrate the intended design and do not provide an exact physical colour or material match. Where an exact requirement is essential, it must be agreed in writing, including whether a physical sample is required.

We are responsible for producing the goods in accordance with the agreed specifications. We are not responsible for errors in Customer-supplied content that are reproduced correctly from approved artwork.

Changes requested after approval may involve additional costs and revised production times.

7. Sizes and samples

The Customer is responsible for selecting sizes using the size information supplied for the chosen model.

Fit can vary between models. Samples or fitting options may be discussed before ordering, subject to availability and any agreed charges.

Customised products cannot be exchanged solely because a correctly supplied size does not fit the intended wearer. This does not affect claims relating to incorrect sizes supplied or manufacturing defects.

Sample prices, specifications and delivery arrangements are confirmed separately.

8. Payment

Payment is required in advance unless different terms have been expressly agreed in writing.

Production scheduling depends on receipt of the required payment, complete order information and written approval of the final specifications.

Where an agreed payment is overdue, we may suspend production or dispatch after notifying the Customer. Any applicable late-payment interest and recovery costs will be charged only as permitted by law.

Ownership of the goods remains with us until payment has been received in full, to the extent permitted by applicable law.

9. Production and delivery times

Production and delivery estimates are provided for each project. Production lead times run from the point at which the required payment, artwork, size breakdown and approvals have all been received, unless otherwise agreed.

A dispatch date is the date goods leave the factory or dispatch location. A delivery date is the expected arrival date at the agreed destination.

If products are required for a particular event or deadline, the Customer must inform us before confirming the order. A deadline is binding only where we expressly accept it in writing.

We will inform the Customer of material delays as soon as reasonably possible. Changes requested by the Customer, delayed approvals or circumstances beyond our reasonable control may affect the schedule.

Nothing in this section excludes remedies available under applicable law or an expressly agreed delivery commitment.

10. Transport, customs and receipt

Unless otherwise agreed in writing, transport is at the Customer’s risk. Risk of loss or damage passes to the Customer when the goods are handed to the carrier at the factory or dispatch location, including where we organise transport through our courier as a service to the Customer.

Transport insurance is available upon request at an additional cost. It must be requested and confirmed in writing before dispatch. Cover is subject to the insurer’s terms, exclusions and claim procedures.

This transfer of transport risk does not exclude our responsibility for defects existing before dispatch, inadequate packaging attributable to us or our own breach of contract.

Transport charges are specified in the quotation or order confirmation. Import duties, taxes and destination clearance charges are payable by the Customer unless expressly included.

The Customer must provide accurate delivery and importer details and inspect the packaging upon arrival. Where possible, visible damage should be recorded with the carrier before accepting delivery.

Please retain the packaging and report any damage or loss to us promptly, with photographs where available, so that we can assist with a carrier or insurance claim.

11. Changes and cancellations

Our products are made to order. Changes or cancellations after order confirmation require our written agreement.

If cancellation is accepted, the Customer must cover reasonable costs already incurred and non-recoverable commitments made for the order, including approved design work, tooling, materials and production.

We will provide a breakdown of these costs. Any advance payment remaining after deduction of the agreed cancellation costs will be refunded.

This section does not restrict the Customer’s rights where cancellation results from our breach of contract or where applicable law provides otherwise.

12. Defects and incorrect deliveries

Please inspect goods promptly after delivery and report visible defects, incorrect items or quantity discrepancies within eight calendar days of receipt.

Defects that could not reasonably be identified on initial inspection should be reported promptly after discovery. These reporting requests do not override rights or time limits that cannot lawfully be excluded.

Reports should include the order reference, affected quantities, a description of the issue and clear photographs.

Where a manufacturing defect or failure to meet the agreed specifications is confirmed, we will replace the affected products or refund their price. Alternatively, we may agree a discount with the Customer.

The appropriate solution will be discussed with the Customer, taking account of the issue and applicable legal rights.

Normal wear, misuse, unsuitable cleaning and damage occurring after risk has passed to the Customer are not manufacturing defects.

13. Returns

Contact us before returning any goods so that we can provide instructions and the correct return address.

Customised goods are not accepted for change-of-mind returns or exchanges.

Where a return is required because of a confirmed defect or an error on our part, we will bear reasonable agreed return transport costs. Any other return accepted at our discretion will be subject to conditions agreed in writing beforehand.

14. Logos and intellectual property

The Customer confirms that it owns, or has permission to use, all logos, trademarks, artwork and other content supplied for the order.

The Customer authorises us and our production partners to use that content solely as necessary to prepare samples, manufacture the goods and fulfil the order.

The Customer is responsible for third-party claims arising from content it supplies without the necessary rights or permissions, except to the extent that a claim results from our own unauthorised use or modification.

Ownership of Customer branding remains with its respective owner. We will obtain permission before using identifiable Customer-branded products in our own marketing.

Website content, photographs, designs and other materials belong to us or their respective rights holders. They may not be reproduced or commercially reused without permission, except as permitted by law.

15. Liability

We are responsible for fulfilling the obligations set out in the agreed order and exercising reasonable care and skill.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, including lost profits, lost business opportunities or loss of anticipated savings.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

16. Events beyond our reasonable control

Neither party is responsible for delay or failure to perform obligations caused by events beyond its reasonable control, such as natural disasters, war, government restrictions or major transport disruption.

The affected party must notify the other promptly and take reasonable steps to reduce the impact.

If the disruption continues, the parties will discuss a revised schedule or other appropriate resolution. This section does not remove rights arising under applicable law.

17. Website use and external links

We take reasonable care to keep website information accurate and current. Product availability and specifications must nevertheless be confirmed in the individual quotation.

Our website may contain links to third-party websites. Those websites are operated independently, and we are not responsible for their content or privacy practices.

You must not misuse the website, attempt unauthorised access or use its content unlawfully.

18. Privacy and cookies

Personal data is processed as described in our Privacy Policy.

Where cookies or similar technologies require consent, they will be used only after that consent has been obtained. Strictly necessary cookies may be used without consent where permitted by law.

Further information about the technologies used and available choices is provided through our privacy information and cookie settings.

19. Governing law and disputes

These Terms and contracts concluded under them are governed by the laws of the Republic of Cyprus.

The parties will first seek to resolve disputes through good-faith discussion.

Subject to applicable mandatory law and a valid agreement on jurisdiction, the courts of the Republic of Cyprus shall have exclusive jurisdiction over disputes arising from these Terms or an order.

20. Updates and contact

We may update these Terms from time to time. The version accepted when an order is concluded applies to that order unless both parties agree otherwise in writing.

For questions about these Terms or an order, contact:

M.B. Media Branded Ltd — Media Branded
Chatzidaki 7
1066 Nicosia, Cyprus
VAT number: CY60357757T
Email: info@mediabranded.com
Telephone: +39 0423 1981510